Wednesday, September 28, 2011

Brooks Running Co.

Not sure where the time has gone. I am back to running 4-5 times a week for up to an hour at a time. My last run was 5:1 ratio with no pain and swelling. I'm trying to get some time in on the bike each week too, but my work schedule has been packed.

Why the post?

I have to say something about customer service. It's a huge thing for me and good customer service usually makes me a pretty loyal fan. You can see where this is leading. I love, love, love my Cascadias. I discovered them four years ago and have gone through numerous pairs. (Favorite was the frog green ones - made me smile every time I put them on).

After wearing down my last pair of road shoes to a pulp, I went to Tread Lightly in search of a new pair - one that I'd love as much as my trail shoes. I left with a pair of Glycerin 9's. Long story short, ouch, ouch, ouch. SO MUCH PAIN. I couldn't take them back because I'd run outside, so I contacted Brooks through their "Ask a Question" link. Within a day, I'd heard from a rep with the offer of an exchange along with suggestions for a different shoe and why the Glycerin's probably didn't work.

How great is that? So, a big shout out to Brooks for making me one happy customer!